Message content

Enter your message text.

• Variables: e.g. customer name and emojis are supported

Message template

Select an approved WhatsApp API template

Send At

• Send immediately
• At a specific time
• After a set duration

Send to another number (WhatsApp only)

Enable / Disable

Upload new media

Upload a new file directly from your device

Media library

Select from previously uploaded files

Sticker

Select from your uploaded stickers

Question

Enter your question text

Use reply buttons / list message

Enable / Disable (WhatsApp only)
• Use reply buttons for ≤3 options; list messages for up to 10.

Each option label is limited to 20 characters

Auto-split list message options

Enable / Disable (WhatsApp only)
• When there are > 10 options, the system splits them into messages of 10 each

Allow jumping back to this question

Enable / Disable (WhatsApp only)
• Allows customers to tap a button again to return to this question.

Button label

Edit the text displayed on the button (WhatsApp only)

Max 20 characters

Prompt to select an option number

Used when Facebook has >13 options, or on WhatsApp when buttons are not supported — customers are prompted to type a number

When option is invalid

How the system handles an invalid response:
• Send a message (custom), then repeat the question
• Repeat the question
• Execute option — force a specific option from the dropdown
• Fallback options — show an alternative set of options

Variable (optional)

Save the customer's answer to a specified variable

Options

Add one or more options.

Max 20 characters each

Fallback options

Display an alternative set of options instead of repeating the original ones

Edit date options

Set a date range when the expected answer is a date. Enabling this clears all existing options

Question

Enter your question text. Variables and emojis are supported

Type

Text / Media

Variable

Save the answer or media URL to a specified variable

Name

Edit the spreadsheet name

Select spreadsheet

Click + Add spreadsheet to upload or link a Google Sheet

Lookup conditions

Add one or more conditions to search by

Actions If Matched

Set Matched record to variable, or set variable value

Actions If Not Matched

Set Not Matched record to variable, or set variable value

Get product from variable

Enable / Disable

Configure products and under Settings → Products

Products

Select products and quantities

Discount

None / Percentage / Fixed amount

Can use coupon

Enable / Disable
• If this option is enabled, customers will be able to input coupon codes and get a discount on top of the existing discount

Configure shipping rules under Settings → Products

Waive Additional Fee

Enable / Disable
• Orders created through this flow will have applicable shipping fees waived

Add Booking Invitation After User Paid

Click "+ Add".
After payment, the system automatically sends a booking link for the customer to select a time slot

Apply Exit Conditions

Enable / Disable
• Send remind message and exit bot according to bot exit condition settings

Time Limit For Payment

Enable / Disable
• minimum 15 minutes

Attach labels

Add one or more labels

Detach labels

Remove one or more labels

User

Select the team member to assign from the dropdown

-

No additional configuration required.
Add to the flow to execute automatically.

Status

Open / Close

Roster group

Select from the list.
Assignment order is shown in the preview

Send staff contact if the WhatsApp Identity is set in Setting > Roster > Roster Users & Roster Groups

Send staff contact

Send / Do not send
• sends the staff member's WhatsApp number to the customer

Send staff name card

Send / Do not send
• Send staff's name card if it is uploaded

Assign in system

Enable / Disable

Notify staff

Enable / Disable

Check After (minutes)

Time the system waits for a reply before reassigning. Resets after each reassignment.
• Minimum 5 minutes

Max. Reassign Times

Number of reassignments allowed after the initial assignment, up to a maximum of 10
E.g. entering 3 allows up to 4 assignments in total.

Stop reassigning if any staff member replied

Enable / Disable
• When enabled, any staff reply stops reassignment

Stop reassigning after a manual assignment or unassignment

Enable / Disable
• Manual assignment or unassignment stops the reassignment process

-

No additional configuration required

Delay duration

Set the length of the delay
• maximum 12 hours

Max. Quota

Set the maximum number

Variable

Save the assigned sequence number to a variable

Forbid Duplicate Entry

Enable / Disable
• The same phone number or account cannot be assigned more than one quota

-

Refer to iSlash API Documents for configuration details

Chatbot

Select the chatbot to jump to from the dropdown

Redirect Message

Send a message to the customer at the same time as jumping

Coupon

Select a created coupon from the dropdown

Forbid duplicated distribution

Enable / Disable
• The same customer can only receive this coupon once

Knowledge base version

Select the knowledge base version

AI Model

Select the AI model to use

Knowledge Base

Select a knowledge base (must be created under Settings → Knowledge Base first)

System Prompt

Enter the role and behaviour instructions for the AI Assistant — e.g. tone, scope of answers, restrictions

Error message

The message sent when the AI cannot find relevant information, e.g. "Sorry, I don't have that information."

Send Error Message with Button

Enable / Disable
• Add a quick-reply button below the error message

Must Answer Based on Knowledge Base

Enable / Disable
• When enabled, the AI will only respond based on knowledge base content and will not generate answers on its own

With Chat History

Enable / Disable
• When enabled, the AI can refer to previous conversation history when replying

Include sources in the reply

Enable / Disable
• Attach a knowledge base source reference in the reply

Knowledge base version

Select the knowledge base version (2.0 recommended)

AI Model

Select the AI model to use

Knowledge Base

Select an empty knowledge base

Question

The instruction you want the AI to execute. Use $triggering_message to reference the customer's first incoming message

System Prompt

Instructions that constrain the AI's output format, e.g. "Only output YES or NO."

Error Message

The message sent when the AI cannot find relevant information

Send Error Message with Button

Enable / Disable

Must Answer Based on Knowledge Base

Enable / Disable

With Chat History

Enable / Disable

Include sources in the reply

Enable / Disable

Variable

The AI Node's output is saved to this variable. Define a name for it (e.g. ai_result).

You can then reference this variable in a Send Message component to deliver the AI's response to the customer

Flow

Select the published WhatsApp Form from the dropdown

Message

The prompt message customers see before opening the form

Button name

The CTA label customers click to open the form

Set response to variable

Assign variable names to customer responses for report identification

Dataset ID

Enter the linked Dataset ID

Event name

Enter the name of the event to track

Custom data (optional)

Refer to Meta's Standard Events reference for accepted parameters

Action

Subscribe / Unsubscribe

Add to Subscriber List

Select a created subscriber list

Select variables

Choose the variable to use as the condition:
• identity — customer's unique identifier;
• country_code — e.g. +852;
• phone_number — customer's phone number;
• media_url — URL of media sent by the customer;
• triggering_message — the first message that triggered the AI Assistant;
• channel_name — the channel the customer is using

Find By

• Includes
• Excludes
• Starts with
• Ends with
• Contains text from list
• Starts or ends with text from list

Text

Enter the text to compare against

Find By

Includes / Excludes

Select label

Choose the label to evaluate