Knowledge Base Training

Welcome to your guide for setting up, training, and optimizing your iSlash AI Assistant. iSlash AI Assistant is powered by ChatGPT-4o and Google Gemini. This manual covers preparation steps, knowledge base training, prompt design, and how to get the most out of your AI-powered assistant.


Before You Begin: Preparation Checklist


To ensure your AI Assistant delivers meaningful and accurate responses, prepare the following:


1. Define Expectations

  • What type of questions do you want your AI Assistant (Ambassador) to handle?

  • Should it support general FAQs, guide users, or assist in product recommendations?


2. Clarify Marketing Objectives

  • Are there specific products, services, or campaigns the AI should promote?

    đź“Ś For monthly promotions, please use the No-Code Chatbot instead of embedding them in the knowledge base.

  • Will your AI Assistant make recommendations?

    📌 Provide decision guidelines such as a product score (e.g., 1–5) to enable the AI to prioritize effectively.


3. Collect Required Materials

  • Company introduction or brand identity document

  • Full product list (with descriptions, tags, etc.)

  • Customer FAQs and help center content

  • Any relevant documents (PDFs, internal wiki, website links)



Part I. Knowledge Base Training

Your AI Assistant learns from organized, readable documents and prompts—not memory. Here are key principles:


🔍 Important Notes

  • Avoid uploading tables or spreadsheets directly.

  • Convert structured data into full sentences or paragraphs.

  • The AI doesn’t "remember" but responds based on probability patterns. For best results, relevant information must be presented in context during the conversation.


Two Key Content Sets to Prepare

  1. AI Assistant Identity (Prompt Setup)

    • Role, tone, responsibilities, brand personality

    • Example: “You are a helpful skincare advisor who assists customers in choosing the right product.”


  2. Well-Structured Knowledge Base

    • Use readable PDFs or text: Company site, FAQs, guides, brochures

    • Organize related topics together; split unrelated content

    • When using embeddings: convert clean text into vector representations for retrieval (advanced option)



Once these two key content sets are ready, follow these steps to complete knowledge base training:

  1. Logon to iSlash AI Platform at https://app.islash.io/

  2. Go to Settings:

  1. Go to Knowledge Base, click on "+" to create a new Knowledge Base.

  1. Name the new Knowledge, select Embedding Model and click Save.

  • To use ChatGPT 3.5/4o, choose Text Embedding ADA 002 (OpenAI) ;

  • To use Gemini 1.5 Flash, choose Embedding 001 (Gemini).

  1. Now you can upload the content sets in PDF format that you have prepared. Once finished uploading the documents and click "Save", proceed clicking "Start Training".

  1. Your Knowledge Base is ready once the status turned from "Training" to "Completed".


To complete setting up your AI Assistant, please visit the second part of this guide:

Part II. Deploy Your AI Assistant