Roster

With the iSlash AI platform, you can create user or agent groups and automatically assign chatrooms using a round-robin system.


  1. Logon to iSlash AI Platform at https://app.islash.io/

  2. Got to Settings:


Create roster user

  1. At the left panel menu, select "Roster", then click "+" to create new roster user.

Update the following details and click Save:

  • Name of the roster user (to be seen by customers)

  • Select user from existing list of users.

  • (Optional) Update WhatsApp Number.

  • (Optional) Update Name Card to be sent to customers.


Create roster group

  1. Go to 2nd tab under Roster, create Roster Group:

Update the following details and click Save:

  • Roster Group Name

  • Roster Users

  • Ordering of the Roster Users

  • Next Assignment Order

  • Enable/Disable Reset Order Daily.


Deploy Roster in Chatbot

  1. Create or go to existing chatbot.

  2. Drag and release Roster widget into the chatbot.

Update the following details and click Update:

  • Select Roster Group

  • Enable/Disable Send Staff Contact

  • Enable/Disable Send Staff's Name Card

  • Enable/Disable Assign in System

  • Enable/Disable Notify Staff


  1. Connect Roster widget to chatbot and Save chatbot.



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