Managing a busy team is now easier with the new Roster function. This tool helps you organize staff schedules and ensures that every incoming customer message is automatically assigned to an available team member using a fair "Round-Robin" system.

• Automatic Chat Assignment: New chats are automatically sent to the next person on duty, so no customer is left waiting.

• Shift Management: Easily set working hours and breaks to see who is online in real-time.

• Staff Profiles: Automatically send a staff member's contact info or name card to the customer when a chat is assigned.

• Team Balance: Ensure a fair workload by distributing conversations evenly across your team.