Step-by-Step Guide

Step 1: Go to Channel settings

Log in to the iSlash AI platform and go to Settings > Channels.

Step 2: Create a New Channel

Click “➕" to create a new channel, then fill in:

• Name: give this channel a name of your choice

• Time zone: select your business's time zone

• Platform: select "WhatsApp Official API"

After selecting the platform, you'll see two options: "Migrate Channel" and "WhatsApp Business (Coexistence)". Only enable "WhatsApp Business (Coexistence)".

• Click "Save". The channel is created.

Step 3: Connect with Facebook

On the channel settings page, click "Continue with Facebook".

Step 4: Choose how synced contacts' chats are created

A "Login Facebook" window pops up, asking how to handle contacts synced from the WhatsApp Business App:

• Create chats for synced contacts: a chat is created for every synced contact, even if no messages are imported.

• Don't create chats for synced contacts if there is no chat history: only synced contacts that have chat history will get a chat created.

  

• Choose the option that suits you, then click "Next".

Step 5: Connect your WhatsApp Business account through Facebook

A window from Meta pops up next, walking you through the following screens in order:

1. An introduction screen explaining the account connection — click "Continue".

2. Choose how to identify your number from the dropdown, which only shows:

• Enter a new phone number

• Use a display name with a virtual number instead

• A list of your existing WhatsApp Business Accounts (WABAs) — shown if you have Business Portfolio admin access

If you choose "Enter a new phone number", the display name for that number fills in automatically once you type it. Confirm it's correct, then click "Next".

3. Check the WhatsApp Business account details shown, then click "Next".

4. Choose the business assets to share (your Business Portfolio) — you can use an existing asset or create a new one — then click "Next".

   

   
   

5. Check the WABA name and time zone. Continuing means you agree to share your WhatsApp Business account and business profile with 1Slash Limited. Click "Next" once confirmed.

6. A QR code appears on the same screen, ready for you to scan with the WhatsApp Business App.

   

Step 6: Confirm the connection in the WhatsApp Business App

On your phone, in the WhatsApp Business App, you'll receive a message from your verified Facebook Business Account — tap "Connect", and scan the QR code shown in Step 6.

• Tap "Connect to Business Platform" to continue onboarding.

• Choose whether to share your chat history:

  • Share all chats

  • Don't share chats

• Tap "Confirm". The app shows a "Connected" status screen ✅

  

Step 7: Finish Setup

Once scanned, continue in the same Meta pop-up window, click "Next" and "Confirm" in order, then click "Finish".

💡You've now successfully connected your WhatsApp Business number to the iSlash AI platform.

Benefits of WhatsApp Coexistence

Once connected, on top of keeping your existing number and chat history, you can also use iSlash AI to:

• Automated replies: reply to customer enquiries automatically, cutting down on manual handling

• Broadcasts: send a single message to a large number of customers at once

• Omnichannel messaging: manage WhatsApp, Facebook and Instagram conversations from one platform

• In-chat experiences: customers can fill in a form or book an appointment through WhatsApp Flows, and pay directly through WhatsApp's Payments/Orders feature — all without leaving the conversation

How Coexistence changes the WhatsApp Business App