Knowledge Base Training
Welcome to your guide for setting up, training, and optimizing your iSlash AI Assistant. iSlash AI Assistant is powered by ChatGPT-4o and Google Gemini.
This manual covers preparation steps, knowledge base training, prompt design, and how to get the most out of your AI-powered assistant.
Before You Begin
To ensure your AI Assistant delivers meaningful and accurate responses, please go through the preparation checklist below:
Setup Requirements
Define Expectations
What type of questions do you want your AI Assistant (Ambassador) to handle?
Should it support general FAQs, guide users, or assist in product recommendations?
Clarify Marketing Objectives
Are there specific products, services, or campaigns the AI should promote?
📌 For monthly promotions, please use the No-Code Chatbot instead of embedding them in the knowledge base.
Will your AI Assistant make recommendations?
📌 Provide decision guidelines such as a product score (e.g., 1–5) to enable the AI to prioritize effectively.
Collect Required Materials for Content Sets
Company introduction or brand identity document
Full product list (with descriptions, tags, etc.)
Customer FAQs and help centre content
Any relevant documents (PDFs, internal wiki, website links)
Part I. Knowledge Base Training
Your AI Assistant learns from organized, readable documents and prompts—not memory.
🔍 Important Notes/ Key Principles:
Avoid uploading tables or spreadsheets directly.
Convert structured data into full sentences or paragraphs.
The AI doesn’t "remember" but responds based on probability patterns. For best results, relevant information must be presented in context during the conversation.
Two Key Content Sets to Prepare
AI Assistant Identity (Prompt Setup)
Role, tone, responsibilities, brand personality
Example: “You are a helpful skincare advisor who assists customers in choosing the right product.”
Well-Structured Knowledge Base
Use readable PDFs or text: Company site, FAQs, guides, brochures
Organize related topics together; split unrelated content
When using embeddings: convert clean text into vector representations for retrieval (advanced option)
Once these two key content sets are ready, follow these steps to complete knowledge base training:
Logon to iSlash AI Platform at https://app.islash.io/
Go to Settings:
Go to Knowledge Base, click on "+" to create a new Knowledge Base.
Name the new Knowledge, select Embedding Model and click Save.
To use ChatGPT 3.5/4o, choose Text Embedding ADA 002 (OpenAI) ;
To use Gemini 1.5 Flash, choose Embedding 001 (Gemini).
Now you can upload the content sets in PDF format that you have prepared. Once finished uploading the documents and click "Save", proceed clicking "Start Training".
Your Knowledge Base is ready once the status turned from "Training" to "Completed".