This campaign feature allows your Facebook or Instagram feed to work seamlessly with your chatbot.
For example:
When a customer comments on your social post, the chatbot can automatically send them a coupon.
During a live stream, if someone leaves a comment or asks a question, the chatbot can reply with a payment link, request their delivery details, or share a product brochure.
After that, your team can continue the conversation and follow up through Messenger using the shared team inbox.
Setup Requirements
Your Facebook page or Instagram Profile is connected to iSlash AI Platform.
An active iSlash AI account.
Step-by-step Guide
Logon to iSlash AI Platform at https://app.islash.io/
Go to FB/IG Campaigns, click Create.
Read the Reminder message and click Confirm to proceed.
Set Campaign Parameters:
Campaign Name
Channel : select connected Facebook page and/or Instagram profile
FB/IG Post : a "Select" button will appear after a Facebook page or Instagram profile has been selected; select a post from the list.
Auto Reply Comment : Edit a number of reply comments, the system will randomly reply to the comment with one of the options to prevent spam checking from Facebook.
Remind Message : option to send remind message if no response in specific time period; enable to edit the remind message.
Set Start Condition:
System default is to execute when a user posts a comment AND replies on a post comment.
Keywords : All Keywords / Selected Keywords
Set Exit Condition: Similar to a chatbot, you may set exit condition including -
Enable / disable auto exit bot (Default- disabled)
Exit Keywords (Optional)
Exit Message (Optional)
Building the direct message flow, in response to post interactions:
This campaign function works similarly to a chatbot. The main difference is that instead of selecting a message template, you choose a specific social media post as customer entry point.
Facebook Messenger and Instagram require interactive elements to start conversations between customers and bots. Hence, it's recommended to use a multiple-choice question as the first step of the flow.
Example:
Once completed the flow, click "Save".
To start the FB/IG Campaign, click "Activate". Each campaign will run for 30 days, unless paused.
Tip: You can clone the same campaign and select a different post for new campaign.
Driving Results
Imagine doubling your ad engagement rates and seeing a tangible increase in ROI. SMEs using iSlash Chatbot Funnel have reported up to 40% higher click-through rates and a 30% increase in conversion rates.