iSlash supports integration of WhatsApp API, Facebook Messenger, Instagram, and WeChat.

WhatsApp API

Prerequisite for WhatsApp API Integration:

1. A mobile number not registered with WhatsApp account (including WhatsApp Personal and WhatsApp Business)

2. The mobile number is able to receive call and/or SMS.

3. Meta Business Manager Full Control access.

This channel is configured by iSlash onboarding team when you subscribe the service.

Prior to the integration sync date, please send Business Manager (with Full Control) invitation to fbsystem@islash.io .

Facebook Page and Messenger

This is to connect your Facebook page and also the corresponding messenger. With this channel , iSlash can do the automation of Facebook post comment campaign and access the inbox messages.

Prerequisite for Facebook Integration:

1. You must the page admin/owner. You can check your role here:

   https://www.facebook.com/help/289207354498410?helpref=faq_content

   
   

2. Accept the permission required by iSlash to connect to your page and inbox.

   
   

Settings > Channels > Add > Facebook

Click Continue with Facebook and complete the steps.

Facebook embedded dialog box will prompt the required permission to allow iSlash to connect and accept all by default.

Troubleshoot

Can't get the message?

Please go to Facebook Page Setting -> Advanced messaging -> Handover Protocol -> Messenger receiver → configure And make sure that the Primary receiver for handover protocol and Secondary receiver for handover protocol is in de-select status.

Like this:

Instagram

Prerequisite:

1. You must the Instagram admin/owner

   
   

2. Upgrade to business page

Channels > add > Facebook

1. Facebook Business Manager
   - link the Facebook page to the business manager.
   ( https://business.facebook.com/settings/pages/ )
   
   

2. Link IG business page under Facebook page
   - click the page icon (top-right corner) > settings & privacy > settings > Linked accounts > Instagram > add >> make sure no warning message
   
   - click the page icon (top-right corner) > settings & privacy > settings > New Pages experience > Advanced messaging > App Settings > messenger receiver and Instagram receiver > empty (make sure nothing is selected)
   
   

3. Upgrade IG to the business page
   - login IG app > Settings (top-right corner )> Account > Switch to Professional account > and link your Facebook page during setting.
   
   - re-login
   
   - verify the Facebook page is connected, click the profile icon (bottom-right corner) > Edit Profile > public business information > Page > The page is linked here without warning
   
   - enable message control. click Settings (top-right corner ) > Privacy > Messages > Connected tools > Allow access to message.
   
   

4. Verify the IG is linked under business settings -Business Suite > Business Settings > Instagram account > IG is linked.

   ( https://business.facebook.com/settings/instagram-account-v2s/ )

Account Quality is important, if the status is restricted, account linking may be failed
(https://www.facebook.com/accountquality/)

WeChat Official Integration

gongzhonghao, 微信公眾平台

For preparation, please first register the WeChat account here

https://mp.weixin.qq.com/

公眾號（服務號和訂閱號）AppID及主體信息查詢：

AppID：登錄公眾平台【mp.weixin.qq.com】→ 設置與開發 →公眾號設置 → 註冊信息

找到"原始ID" 將ID 輸入到 iSlash 的 WeChat account

登錄公眾平台【mp.weixin.qq.com】→ 設置與開發 → 公眾號設置 → 開發→ 基本配置 → 開發者ID(AppID) 及 開發者密碼 App Secret。如下圖：

設定 Token 及 服務器地址 （URL）並按下 修改配置 新增 IP 白名單 13.228.188.53 27.111.83.153

請輸入 URL ： https://cms.islash.io/api/hook/wechat

然後 token 請輸入一個自訂字串 ，英文或數字，長度為 3-32字符

請儲存這個 token ，然後將這個 token 輸入到 iSlash 中。

**** 請確保 消息加解密方式為 "明文模式" ****

Go to channel and click the "+" button for create new channel.

Select "WeChat" in the platform dropdown list

Input the WeChat Account, App ID, App Secret and Token.

Congratulations on Connecting Your Messaging Channels on iSlash AI Platform!

• User Guide : Chatroom