Connecting Facebook Page

Integrate your business with Facebook Messenger for seamless customer interactions.

By linking your Facebook Page to iSlash, you can boost your organic reach, optimize conversions with the Conversions API (CAPI), and access the inbox messages.

Prerequisites for Facebook Integration:

  1. You must be the page admin/owner. You can check your role here:

    https://www.facebook.com/help/289207354498410?helpref=faq_content


  2. Accept the permission required by iSlash to connect to your page and inbox.



Step-by-Step Guide

  1. Logon to iSlash AI Platform at https://app.islash.io/

  2. Go to Settings:

  1. Go to Channels and Click on "+" to create a new channel.

  2. Rename to "Facebook", then under the Platform section, select "Facebook" and click Save.

  1. Click Continue with Facebook and complete the steps.

  1. An external window by Meta will pop up. You will either be required to log in to your Facebook account, or simply click “Continue as [Your Facebook Name]”.

    Grant permission to iSlash AI Platform by clicking “Done”.



Troubleshoot

  • Chatroom Function: Can't get messages from Facebook Messenger?

Please go to Facebook Page Setting -> Advanced messaging -> Handover Protocol -> Messenger receiver → configure.

And make sure that the Primary receiver for handover protocol and Secondary receiver for handover protocol is in de-select status, as referred to image below:


Setting Up - iSlash AI Omnichannel Messaging