The One Time AI Assistant processes any customer message using AI and store the output as a variable to power your omnichannel automation flow.
Inside iSlash AI’s AI Agents, this widget/node allows you to use LLMs (Large Language Models) to understand customer messages, extract clean information, classify intent, and generate structured outputs.
Learn more: Introduction to One Time AI Assistant.
Prerequisites
Before using the One-Time AI Assistant, make sure your setup meets the following requirements:
An active iSlash AI paid plan.
Completed channel integration
(WhatsApp Business API, Facebook Messenger, Instagram DM, WeChat Official Account or Website Chat Plugin)
Preparations
Before configuring the node,
Decide what you want the AI to achieve. A clear task ensures better output and more predictable behavior. For example:
Identify intent
Rewrite customer responses
Summarize or classify messages
Validate information
Categorize incoming messages
Decide which branch the customer goes to
(Optional) Knowledge Base Training - if you wish for One Time AI Assistant to process a message/input according to a set of knowledge/information, please follow this user guide to prepare the knowledge base.
Step-by-step Guide
In this step-by-step user guide, we will walk you through setting up One Time AI Assistant to clean or transform customer messages:
Use Case: Marketing team wants clean answers from customers, even if they reply with typos or slang.
Logon to iSlash AI Platform at https://app.islash.io/
Go to AI Agents and click Create.
Complete the left panel settings,
including Name, Channels, Status, Start Condition and Exit Condition.Drag and release Open Question, connect to Start and update columns:
Question - input greeting message
Type - select Text
Variable - input variable name, in this case “customer_input”
Drag and release One Time AI Assistant, update columns:
AI Mode - select ChatGPT 4o.
Knowledge Base - select “Open AI - Empty Knowledge Base (ADA 002)”
Question - input your intended process,
in this case “Rewrite the message $customer_input into proper English.”System Prompt - provide instruction to AI,
for example “Do not change meaning. Keep it simple.”Error Message - repeat the question.
Send Error Message with Button - Disable.
Must Answer Based on Knowledge Base - Disable.
With Chat History - Disable.
Include sources in the reply - Disable.
Variable - customer the output variable name,
for example “clean_message_1”
Click “Update” to save, connect to the widget before.
Drag and release Send Message, input message to be sent.
You will be able to insert the output content by selecting the variable from the variable list.
Click “Update” to save,
connect the One Time AI Assistant earlier to Send Message.At the top right corner, click Save to complete the AI Agent that is able to process and confirm customer’s message.
The Results
Customer sends a typo-heavy reply
: “i wan the promo code pls ty”
One-Time AI Assistant rewrites
: “I want the promo code, please.”
Reply to customer
: “Just to confirm, you said: Could you please provide the promo code? Thank you.”
