Step-by-step Guide

1. Logon to iSlash AI Platform at https://app.islash.io/

2. Go to Settings:

3. Go to Labels and Click on "+" to create a new label.

Update the followings and click Save:

• Label Name

• Label Color

4. Adding labels:

• Manual Labelling

  Customize labels to segment customers based on unique business needs. Simply go to the Customer Profile Panel in Chatroom, find the Labels segment and type any text to add label. Existing labels will appear as a list as you click on the Add Label column.

  

• Batch Labelling

  Need to process a large number of new customers at once? Batch labelling makes it quick and hassle-free.

  • How to do batch labelling?

    1. Go to the Customers > Export > Customer Labels—an Excel file will be downloaded.

    2. In the Excel file, you can add new labels under the 'Attach Label' column / or remove existing labels from the customer under the ‘Detach Label’.

    3. Once you've made the changes, go back to the Customers > Import > Customer Labels. Upload the updated file to apply the changes.

       Important Note: The customer label need to be updated with the right format, for the outcome to be right.

• Message and Chatbot-Driven Auto-Labelling

  1. Label widget in No-code Chatbot

     Instead of manually assigning tags, iSlash AI’s no-code chatbot automatically labels customers based on their conversations, actions, and inquiries.

  2. Automate labelling during Broadcasting

     Attaching a specific label to customers who have been broadcasted to, simplify your follow up process.

Learn more : Get to Know Your Customers with Automated Labels!