iSlash AI’s no-code chatbot lets you automate responses to customer questions, streamline support, and boost engagement—all without writing code. From guiding users through product selections to handling bookings and FAQs, you can easily design conversational flows that work 24/7 to support your business.
No-code Chatbot User Guide Series:
1. Introduction
2. Build Smart Automation with Campaign Specific Triggers
3. Components/ Widgets
4. Jump Conditions 📌
Not every customer will follow the same journey. A new lead may end up in a chatbot flow designed for existing users, or an existing customer may enter a lead-generation flow.
To keep conversations relevant, iSlash AI supports Jump Conditions, rules that automatically redirect customers to the correct chatbot flow when they trigger specific keywords or actions.
Setup Requirement
iSlash AI account, register a free account here.
At any stage in the workflow, the user may jump to another bot via two types of trigger, Keyword Trigger or Idle Trigger. Alternatively, you can configure it to jump to another bot when no message is received from the user for a certain period of time.
Please ensure the triggering bot is set to active.
Keyword Trigger
A keyword trigger redirects users when they type a specific word or phrase.
Keywords: You can add multiple keywords.
Trigger Bot: Select an active chatbot.
Redirect Message: Optional to input.
Idle Trigger
An idle trigger redirects users if they stop engaging after a set time.
Idle Time: After 5 Min/ 15 Min/ 30 Min/ 1 Hour/ 2 Hours/ 4 Hours/ 6 Hours/ 12 Hours.
Trigger Bot: Select an active chatbot.
Redirect Message: Optional to input.
Best Practices
Keyword Triggers: Keep them short, simple, and natural to what customers would type.
Idle Triggers: Use them to re-engage politely (e.g., reminders, offers, or agent assistance) without being intrusive.
Always test your flows by simulating real customer actions.
Review analytics to see which triggers are most effective.
Does iSlash AI offer chatbot building services?
Yes, please reach out to us for customer journey planning and chatbot building services. Service charge on the support applies.
Can I use both keyword and idle triggers in the same chatbot flow?
Yes. You can set multiple jump conditions in one flow, and the system will execute them based on user input or inactivity.
What happens if a customer meets multiple jump conditions?
The system will follow the first matching condition according to your setup priority.
What’s the recommended idle time?
5 minutes is common for sales or lead flows.
For support flows, longer idle times (10–15 minutes) may work better to avoid overwhelming customers.